Frequently Asked Questions

We are located in 26th Floor of the United Tower (Wyndham Hotel Tower) Office 2605 Building 316 Road 4609 Block 346, Manama, Bahrain

Google Maps Link here

The majority of our auctions take place online, allowing you to participate via our website or app. Additionally, we also organize live auctions, and the schedule and venue for these events will be regularly updated on our website once an auction is confirmed.

Engaging in this action goes against the agreed-upon Terms and Conditions you accepted during registration. Failure to fulfill the payment will result in your security deposit being held, and participation in bids will be restricted until the outstanding amount is settled. Furthermore, we retain the right to pursue legal measures if necessary.

To take part in any of our auctions, individuals must be at least 18 years old or older as per the legal age requirement.

Should you decide not to retain your account, you have the option to delete it through several means. You may contact our Customer Service via phone at +973 1777 8887 or email us at [email protected]. Alternatively, you can utilize the app, access your account settings, and select the "delete my account" option to proceed with the deletion.

Direct sale allows you to buy the number immediately without participating in an auction

After confirm the payment and ownership owner details, the ownership card will be ready within 5 working days and Mazad customer service shall notify you by Email and SMS.

To take part in the auction, you must first secure a specific amount in your account. This amount serves as a refundable deposit, which means you can request a refund at any time, except when you have outstanding dues that need to be cleared. The maximum bidding amount you can place in the auction depends on the security deposit you have in your account. Having a higher deposit enhances your chances of winning as it allows you to place more substantial bids.

For all auctions except Properties & Industrial:

You have the option to pay the deposit using bank transfer, cheque, or credit card. The required security deposit is 20% of your desired bidding limit. For example, if you intend to set a bidding limit of BHD 100,000, your security deposit should be at least BHD 20,000.

For Properties & Industrial Auctions:

To participate in Properties & Industrial Auctions, you can submit the deposit via a manager's cheque or bank transfer. The security deposit amount is equivalent to 10% of the property price. For instance, if the property price is BHD 1,000,000, your "Manager Cheque" or bank transfer amount should be BHD 100,000.

If you choose to make your deposit through bank transfer or bank deposit, you can start bidding once the transfer is successfully reflected in your account.

If you make the security deposit online using a credit card, it will be promptly reflected in your auction account, enabling you to bid immediately, provided the transaction is authorized by Mastercard/Visa. During this process, please ensure not to close the payment page until the transaction is successfully completed.

In the case of a security deposit made by cheque, you can start bidding after submitting the cheque to the Mazad office.

For deposits made through bank transfer or bank deposit, kindly furnish the proof of transfer when making the payment request through our website or mobile app.

You have the option to send us the deposit receipt by either uploading it on our website or mobile application or sending it via email to [email protected].

Remember, different payment methods may have varying processing times, so it's essential to follow the instructions provided by Mazad to ensure a smooth bidding experience.

To pay the security deposit, you have the flexibility to choose from the following methods:

Both options are available for your convenience, so you can select the method that suits you best.

The security deposit can be submitted to our office at the following address:

26th Floor of the United Tower (Wyndham Hotel Tower) Office 2605, Building 316, Road 4609 Block 346, Manama, Bahrain

Google Maps link here

Applicants can visit this location to submit their security deposit as per the specified guidelines.

Yes, the security deposit is entirely 100% refundable if there are no outstanding balances with Mazad.

However, it is essential to note that if the security deposit is paid through a non-BHD Debit/Credit Card or Bank Transfer (local or international), the amount received by Mazad will be refunded back to the customer in BHD.

Mazad will not be held responsible for any exchange loss or charges incurred by the customer during the refund process. Therefore, customers should be mindful of potential currency conversion fees that may apply when initiating the refund.

We do not offer cash refunds. Instead, refunds will be issued via cheque or bank transfer, made payable under the registered name.

Yes, your security deposit can be utilized for completing your purcahse.

If you do not see the security deposit reflected in your account, kindly send us the transaction details or transfer slip via email from your registered email address to [email protected] or use the chat function on our website or mobile app.